Evaluating Local Heritage Knowledge Repository System by Identifying Factors Influencing Individual Impact Using The IS. Success Model

Abstract

This paper evaluates the Local Heritage Knowledge Repository System (LHKRS) by identifying the factors which influence the individual impact using the Information System (I.S.) success model. The I.S. success model is a common framework that has been developed and updated by DeLone and McLean, to test an information system. The success model comprised of seven factors: system quality, information quality, service quality, user satisfaction, intention to use, use, and individual impact.
z Findings show system quality and the information quality has a positive impact on use and user satisfaction. The service quality has minimal impact on user satisfaction, and no significance was identified towards use. between the dependent variables, which are use and user satisfaction, user satisfaction had the highest positive impact on individual impact. This seven-dimension model captures the values needed for a successful LHKRS implementation.